Learning & Development Manager

Job Description

The Learning & Development Manager is responsible for planning, delivering and evaluating employee training across the hotel. Requirements typically include a degree or diploma in human resources, hospitality, education or a related field, along with several years of experience in hotel training or talent development. Strong facilitation, communication, presentation and organisational skills are expected, as well as knowledge of service standards, performance management and learning systems. The successful candidate should be confident coaching colleagues at all levels, identifying development needs, coordinating induction programmes and maintaining training records. Experience with Shangri-La standards or another international hospitality brand would be advantageous.

Company Info

Shangri-La is a luxury hospitality group founded in Hong Kong and recognised internationally for warm Asian hospitality. The company operates hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other destinations. Its properties typically combine accommodation, restaurants, wellness facilities, meetings and events, with a strong focus on personalised guest service. Shangri-La places emphasis on employee development, service culture and internal career progression through structured learning programmes. In Malaysia, the group has operated prominent hotels and resorts serving business travellers, leisure guests and corporate events. Working for Shangri-La generally involves an international environment, high service standards and collaboration across departments. Employees may receive benefits such as staff rates, meals, uniform support, training opportunities and healthcare, although the exact package depends on the property, position and employment contract.

Destination Guide

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Langkawi is especially attractive for island-based hotel careers, with beaches, marine activities and a relaxed lifestyle; Penang offers richer food, heritage and urban culture. Malaysian workplaces are generally multicultural, with Malay, Chinese, Indian and international colleagues. English is widely used in hotels, while Malay is the national language. Living costs vary, with resort islands often having fewer housing choices and higher prices for imported goods. Foreign employees normally need an employment pass sponsored by the hiring company; the employer usually handles approval and immigration procedures before work begins. Candidates should confirm accommodation, transport, insurance, meals, airfare and contract terms in writing. Malaysia has a tropical climate, so expect heat, humidity and seasonal monsoon weather. A valid passport, medical checks and authenticated qualifications may be required for relocation.