The Assistant Outlet Manager supports the daily operation of a hotel restaurant or dining outlet, helping to maintain excellent service, revenue performance and guest satisfaction. Requirements typically include a diploma or degree in hospitality, previous experience in restaurant or hotel operations, strong knowledge of food and beverage service, and good spoken English. The candidate should be confident supervising staff, managing shifts, handling guest concerns, monitoring quality and hygiene standards, controlling costs, and supporting training. Flexibility to work weekends, public holidays and rotating shifts is expected. Shangri-La would also value a polished appearance, teamwork, commercial awareness, leadership ability and a genuine commitment to creating warm, personalized guest experiences.
Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The brand is known for Asian-inspired hospitality, attentive service and its emphasis on genuine care for guests. Shangri-La properties commonly include luxury accommodation, restaurants, conference facilities, spas and recreational amenities. In Malaysia, the group operates well-known hotels and resorts, including properties in Kuala Lumpur, Penang and Kota Kinabalu. Employees work in a multicultural environment and are generally expected to deliver refined service while following detailed operational, safety and brand standards. The company offers career opportunities across food and beverage, rooms, culinary, engineering, sales and corporate functions, with training and internal development often forming an important part of the employee experience.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Malacca and other resort destinations. Penang and Langkawi are especially popular with international visitors, while Sabah and Sarawak provide island, rainforest and coastal lifestyles. The culture is multicultural, combining Malay, Chinese, Indian and Indigenous traditions, with English commonly used in hotels and tourist areas. Living costs vary: Kuala Lumpur is more urban and expensive, while smaller islands may offer a slower pace but fewer services. Work typically involves long shifts, weekends and peak-season schedules. Foreign employees generally need an employer-sponsored Employment Pass or appropriate work permit before starting employment; the employer normally handles the application. Candidates should confirm accommodation, service charge, medical coverage, transport and renewal conditions. Research local weather, public transport, healthcare and housing before relocating, particularly for resort jobs on islands.
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