Training Manager

Job Description

The Training Manager is responsible for planning, coordinating and evaluating employee training across the hotel. Requirements typically include a diploma or degree in hospitality, human resources, education or a related field, together with several years of hotel training or operational experience. The candidate should understand adult learning methods, onboarding, service standards, compliance training and performance development. Strong communication, presentation and coaching skills are essential, as is the ability to work with department heads and employees at all levels. The role expects an organised, approachable and results-focused professional who can identify learning needs, maintain training records, support Shangri-La service culture and measure the effectiveness of development programmes.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is recognised for personalised service, comfortable surroundings and its long-standing Asian-inspired hospitality values. Shangri-La properties typically offer accommodation, restaurants, events, wellness facilities and business services, employing large multicultural teams. In Malaysia, the company has operated prominent city and resort properties, offering career opportunities in hotel operations, guest services, food and beverage, finance, engineering, sales and learning and development. Employees are generally expected to demonstrate professionalism, warmth, teamwork and attention to detail while delivering consistent service standards. Training Managers help build these capabilities through structured induction, operational coaching, leadership development and ongoing skills programmes.

Destination Guide

Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Langkawi is especially attractive for island-resort work, with jobs in hotels, restaurants, spa services, recreation and guest relations; Penang combines tourism with a lively food and heritage scene. Malaysian culture is multicultural, shaped by Malay, Chinese, Indian and indigenous communities, and English is widely used in hotels. Lifestyle costs are generally moderate, although resort islands may have fewer amenities and higher prices than major cities. Foreign employees normally need an employer-sponsored Employment Pass, and should secure approval before starting work. Employers often assist with immigration, accommodation, flights or relocation, but arrangements vary. Candidates should confirm salary, housing, transport, medical coverage and contract terms, and check current visa rules with Malaysian authorities or the employer.