The Front Office Associate welcomes guests, manages check-in and check-out, handles reservations and payments, answers enquiries, and coordinates with other hotel departments to ensure a smooth stay. Candidates should generally have hospitality or customer-service experience, good spoken and written English, professional grooming, basic computer skills, and a friendly, confident manner. Knowledge of hotel systems such as Opera is useful. The role requires attention to detail, patience, discretion, and the ability to remain calm while resolving guest concerns. As a 24-hour hotel position, flexibility to work rotating shifts, weekends, and public holidays is expected.
Shangri-La is a luxury hospitality group founded in Hong Kong and known for its hotels, resorts, and distinctive Asian-inspired service. The group operates properties across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La Singapore is a large luxury hotel set among landscaped gardens near Orchard Road, offering guest rooms, suites, restaurants, meeting facilities, wellness services, and family-oriented amenities. The company places strong emphasis on warm hospitality, personalized guest care, teamwork, and staff development. Employees typically work in a multicultural environment and serve leisure travelers, business guests, families, and events. Shangri-La is also recognized for its service culture and structured hotel operations, making it a suitable workplace for candidates seeking experience in luxury hospitality and opportunities to progress into supervisory or other front-office positions.
Singapore is a compact island city-state with strong opportunities in hotels, restaurants, tourism, aviation, finance, technology, healthcare, and logistics. Its multicultural society blends Chinese, Malay, Indian, and international influences, with English widely used at work. Life is safe, clean, highly connected, and convenient, although accommodation and daily expenses can be relatively high. Public transport is excellent, and popular areas include Orchard Road, Marina Bay, Sentosa, and the cultural districts of Chinatown, Little India, and Kampong Glam. Foreign employees generally need an employer-sponsored work pass. Hospitality roles may use an S Pass or another applicable permit, subject to government salary and eligibility requirements; the employer normally handles the application. Before relocating, confirm the offer, pass type, housing arrangements, medical coverage, working hours, and taxes. Singapore's tropical climate is hot and humid year-round, with frequent rain, so light clothing and adaptable footwear are useful.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...