The Director of Sales is responsible for leading the hotel’s sales strategy, revenue growth and business development activities. Candidates typically need a degree or diploma in hospitality, business or marketing, along with substantial experience in hotel sales, preferably at a luxury or international property. Strong knowledge of corporate, leisure, group and event markets is expected. The role requires proven leadership, excellent negotiation and communication skills, an established industry network, and confidence using sales and revenue systems. The successful candidate will develop commercial plans, manage key accounts, coach the sales team, build partnerships, monitor market trends and work closely with revenue, marketing and operations departments to achieve occupancy, room-rate and revenue targets.
Shangri-La Group is a major luxury hospitality company founded in Hong Kong, operating hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands, with a focus on thoughtful service, comfortable surroundings and strong local character. Shangri-La properties serve business travellers, leisure guests, families, groups and luxury clientele. In Malaysia, the group has established hotels and resorts in key destinations, including Kuala Lumpur, Penang and Kota Kinabalu. Employees commonly work in a multicultural environment with structured operational standards, brand training and opportunities to progress within an international hotel network. The company places considerable emphasis on guest satisfaction, commercial performance, teamwork and personalised hospitality.
Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Johor and other tourism centres. Sales, revenue, food and beverage, housekeeping and guest-relations professionals are regularly sought by hotels, resorts and travel companies. The culture is multicultural, with Malay, Chinese, Indian and indigenous influences, and English is widely used in business and tourism. Lifestyle costs are generally moderate, although Kuala Lumpur and popular resort islands can be more expensive. Penang and Langkawi provide relaxed coastal living, while Kuala Lumpur offers stronger career networks and urban conveniences. Foreign employees normally need an employer-sponsored Employment Pass, with the company handling much of the application process; requirements depend on salary, qualifications and job level. Candidates should confirm current immigration rules, secure accommodation and understand tax, healthcare and local employment conditions before relocating.
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