The Assistant HR Manager or HR Supervisor supports the hotel’s people operations, including recruitment, onboarding, employee relations, training coordination, performance management, attendance, payroll administration, and compliance with Indonesian employment regulations. Candidates are generally expected to have a degree or diploma in human resources, business administration, hospitality, or a related field, together with several years of hotel or service-industry experience. Strong communication, confidentiality, organization, and problem-solving skills are essential. Familiarity with Indonesian labor law, HR systems, and English is desirable. The successful candidate should be approachable, service-minded, well presented, and able to work effectively with employees and managers in a multicultural hotel environment.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and serviced residences across Asia, the Middle East, Europe, North America, and other international markets. The group is known for warm Asian hospitality, high service standards, distinctive dining, wellness facilities, and carefully designed guest experiences. Its Indonesian properties have included luxury hotels and resorts in major destinations such as Jakarta, Surabaya, and Bali. Shangri-La places strong emphasis on colleague development, guest satisfaction, teamwork, ethical conduct, and consistent operational standards. Human resources professionals within the company typically support a diverse workforce, coordinate learning and development, uphold local employment requirements, and help maintain a positive service culture across hotel departments.
Indonesia offers varied hospitality opportunities across Bali, Java, Lombok, Sumatra, Sulawesi, and the Riau Islands. Bali has the largest concentration of international hotels, resorts, restaurants, wellness businesses, and tourism roles, while Jakarta and Surabaya provide broader corporate and urban opportunities. Indonesian workplace culture generally values respect for seniority, teamwork, politeness, and relationship building. Lifestyle ranges from busy metropolitan living to relaxed coastal or island communities, with affordable local food and transport, although housing and imported goods can be costly in tourist areas. Foreign nationals normally need an employer-sponsored work permit and limited-stay visa, with the company handling much of the immigration process. Candidates should confirm eligibility, contracts, benefits, accommodation, medical coverage, and tax arrangements before relocating. Learning basic Bahasa Indonesia is highly useful for daily life and employee relations.
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