The Order Taker – In Room Dining receives guest calls and digital orders, explains menus, records special requests, confirms delivery times, and coordinates with the kitchen and service team. Candidates should have hotel or restaurant experience, good communication skills, a polite telephone manner, attention to detail, and the ability to work accurately under pressure. English is generally required; Cantonese and Mandarin are valuable in Hong Kong. The role involves shift work, including weekends and public holidays. The successful candidate is expected to provide warm, efficient service, handle guest concerns professionally, follow food-safety and hotel procedures, and maintain accurate order records.
Shangri-La is a major luxury hospitality group founded in Hong Kong and known for its hotels, resorts, residences, and exceptional service culture. The group operates properties across Asia, the Middle East, Europe, North America, and other international markets. Its Hong Kong hotels serve business and leisure travellers through accommodation, restaurants, bars, banqueting, wellness facilities, and event services. Shangri-La places strong emphasis on genuine hospitality, personalised guest experiences, teamwork, professional presentation, and staff development. Employees may receive benefits such as meals, uniforms, training, medical coverage, staff rates, and opportunities to progress within the group, although the exact package depends on the property and employment contract.
Hong Kong offers extensive opportunities in hotels, restaurants, tourism, retail, finance, technology, and professional services. Hospitality jobs are concentrated on Hong Kong Island, Kowloon, and major resort areas, with strong demand for multilingual and customer-focused staff. The culture combines Cantonese traditions, international influences, fast-paced city life, and excellent dining. Public transport is efficient, while rent can be high, especially near central districts; shared accommodation is a common option. Hong Kong has beaches, hiking trails, islands, country parks, and a lively arts and nightlife scene. Foreign employees normally need an approved work visa before starting employment, usually supported by the employer, and must meet immigration requirements. Candidates should confirm salary, service charge, accommodation, medical cover, working hours, and visa sponsorship in writing before relocating.
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