The Service Centre Officer supports hotel guests by answering telephone calls, recording and coordinating requests, providing accurate information, arranging services, and liaising with relevant departments to ensure prompt follow-up. Candidates should have strong spoken English and Cantonese; Mandarin is advantageous. Previous experience in hotel operations, customer service, a telephone operator role, or a related position is preferred. The successful candidate is expected to be polite, attentive, well presented, organised, and able to remain calm while handling multiple requests in a busy environment. Good communication, computer literacy, teamwork, shift flexibility, and a genuine commitment to Shangri-La’s service standards are important.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong. It operates hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets under the Shangri-La, Kerry Hotels, JEN, and Traders brands. The group is known for warm Asian hospitality, attentive personalised service, and high standards in accommodation, dining, meetings, and wellness. Shangri-La hotels typically offer structured operational training, internal career development, and opportunities to work with international guests and colleagues. In Hong Kong, the company operates prominent luxury properties and provides a wide range of hotel careers, including front office, guest services, food and beverage, housekeeping, culinary, engineering, sales, and corporate roles.
Hong Kong is a highly connected international city made up of Hong Kong Island, Kowloon, and the New Territories, with additional outlying islands. Hospitality offers opportunities in luxury hotels, restaurants, tourism, events, retail, and customer service, especially for candidates with English, Cantonese, or Mandarin skills. The culture combines Chinese traditions with international influences, while the lifestyle is fast-paced, convenient, and rich in dining, shopping, hiking, beaches, and cultural attractions. Most expatriate employees require an employment visa sponsored by the hiring company; applicants normally need a confirmed job, suitable qualifications or experience, and proof that the role cannot readily be filled locally. Accommodation can be expensive, so candidates should budget carefully and confirm benefits, transport, medical coverage, and staff housing before relocating. Public transport is efficient, and no car is generally necessary.
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