Telephone Operator (Service Centre)

Job Description

The Telephone Operator (Service Centre) handles guest calls, hotel enquiries, service requests and internal communications, ensuring every interaction is answered promptly and professionally. Candidates should have strong spoken English, a pleasant telephone manner, good listening and communication skills, and basic computer knowledge. Previous experience in a hotel switchboard, call centre, guest services or front office role is helpful. The successful candidate is expected to remain calm under pressure, record requests accurately, protect guest confidentiality, follow up with relevant departments and deliver Shangri-La’s service standards. Shift work, including evenings, weekends and public holidays, is normally required.

Company Info

Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for its Asian-inspired service, welcoming surroundings and strong focus on genuine care. The group operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international destinations. Shangri-La Singapore is located near Orchard Road and provides luxury accommodation, dining, meeting facilities and guest services for business and leisure travellers. Employees are generally expected to deliver attentive, personalised service while working collaboratively across departments. The company offers opportunities in hotel operations, food and beverage, housekeeping, guest relations, administration and management. Exact benefits, training opportunities and employment terms depend on the position, department and local employment conditions.

Destination Guide

Singapore is a compact, multicultural island city with strong opportunities in hospitality, tourism, aviation, retail, technology and finance. English is widely used at work, while Mandarin, Malay and Tamil are also official languages. The lifestyle is convenient and generally safe, with excellent public transport, diverse food, shopping, parks and lively cultural districts. Housing can be expensive, especially near central areas, so many workers choose shared accommodation or locations close to MRT lines. Foreign candidates usually need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, with eligibility depending on salary, qualifications and sector rules. Employers normally guide successful applicants through the application process. New arrivals should budget for rent, transport, healthcare and daily expenses, and confirm visa, salary and accommodation details before relocating.