The Assistant Director of Sales will support revenue growth for Shangri-La Rasa Sayang Resort and Golden Sands Resort by developing corporate, leisure, group and MICE business. Requirements typically include a degree or diploma in hospitality, tourism, business or a related field, with several years of hotel sales experience, preferably in an upscale resort or international brand. The candidate should have strong knowledge of Malaysian and international markets, established client contacts, negotiation and presentation skills, and confidence using sales and CRM systems. The role expects proactive account management, regular market analysis, achievement of sales targets, strong teamwork and excellent communication in English. Knowledge of additional languages and Penang’s resort market would be advantageous.
Shangri-La Hotels and Resorts is a global luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe and other international markets. The company is known for its Asian-inspired hospitality, high service standards and focus on genuine care for guests. In Malaysia, Shangri-La operates several well-established properties, including Shangri-La Rasa Sayang Resort & Spa and Golden Sands Resort in Penang. These resorts serve leisure travellers, families, corporate clients, weddings and meetings, supported by extensive dining, recreation and wellness facilities. Employees generally work in a multicultural environment with structured service procedures, brand training and opportunities to develop within the wider hotel group. Sales leaders are expected to build long-term commercial relationships while protecting the company’s premium positioning and guest experience.
Penang Island is one of Malaysia’s strongest tourism and hospitality markets, offering opportunities in hotels, restaurants, events, travel services, retail and international businesses. George Town combines UNESCO-listed heritage buildings, Chinese, Malay, Indian and Peranakan influences, lively food culture and a welcoming multicultural community. Lifestyle is relatively relaxed, with beaches, hiking, cafés and good transport links, although traffic can be busy. Employers normally arrange or sponsor the appropriate Malaysian employment pass for qualified expatriates; approval depends on the role, salary and current immigration rules, so candidates should confirm details with Shangri-La before relocating. New arrivals should budget for rent, deposits, insurance, transport and utilities. Penang is generally more affordable than Kuala Lumpur, but central or beachfront housing costs more. English is widely used in business, while Malay, Mandarin and local dialects are useful advantages.
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