The Service Manager Engineering is responsible for supervising hotel engineering services, maintaining buildings and equipment, and ensuring reliable operation of electrical, plumbing, air-conditioning, fire-life-safety and other technical systems. Candidates should have a diploma or degree in engineering, facilities management or a related discipline, with several years of experience in hotel maintenance or a similar property. Practical knowledge of preventive maintenance, local safety standards, energy conservation and contractor coordination is expected. The role requires strong leadership, problem-solving and communication skills, as well as the ability to manage budgets, work orders and emergency repairs. The successful candidate should be service-oriented, organised, physically capable and willing to work shifts, weekends and on-call schedules.
Shangri-La is a major luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The company is known for personalised service, elegant properties and its Asian-inspired approach to hospitality. Shangri-La hotels typically offer accommodation, restaurants, meeting facilities, recreation and wellness services, requiring large multidisciplinary teams to operate them safely and efficiently. Employees commonly receive structured training, staff meals or accommodation depending on the property, service-charge arrangements and opportunities for international career development. In Indonesia, Shangri-La has operated prominent city and resort properties, serving business travellers, leisure guests, families and events. Engineering teams play an important role in protecting guest comfort, maintaining high brand standards, controlling energy use and ensuring that all facilities remain safe and operational.
Indonesia offers hotel and resort opportunities across Bali, Java, Lombok, Batam, Sumatra and eastern islands. Engineering professionals are especially sought by international resorts, city hotels, villas, hospitals and property-management companies. Bali has the largest tourism market and a relaxed, multicultural lifestyle, while Jakarta provides stronger corporate opportunities and urban convenience. Lombok and smaller islands offer quieter surroundings but fewer services and narrower job markets. Indonesian culture values courtesy, community, religious diversity and respectful workplace relationships; basic Bahasa Indonesia is highly useful. Foreign employees generally need an employer-sponsored work permit and limited-stay visa, with the company handling much of the application process. Do not work on a tourist visa. Candidates should confirm accommodation, medical cover, service charge, flights, tax treatment and contract terms before relocating. Living costs vary considerably, and remote resort roles may include housing, meals and transport. Tropical weather, traffic and occasional earthquakes should also be considered.
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