The Business Development Manager – MICE is responsible for generating and managing meetings, incentives, conferences and events business for Shangri-La in the United Arab Emirates. Requirements typically include a degree or diploma in hospitality, business or marketing, several years of hotel sales experience, and a strong network of corporate, agency and event contacts. The successful candidate should understand the UAE MICE market, consistently achieve revenue targets, prepare proposals, negotiate contracts and maintain accurate sales records. Excellent communication, presentation and relationship-building skills are essential. The role also requires market knowledge, commercial awareness, attention to detail, flexibility and the ability to work with hotel operations teams to deliver high-quality events.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels and resorts across Asia, the Middle East, Europe, North America and other international markets. The company is recognised for personalised service, elegant properties and its Asian-inspired approach to hospitality. Shangri-La operates full-service hotels, resorts, restaurants, meeting facilities and wellness services, catering to leisure travellers, corporate guests and major events. Its properties in the United Arab Emirates serve both local and international visitors and are positioned around premium accommodation, dining and business experiences. Employees are generally expected to demonstrate warmth, professionalism, cultural awareness and a strong commitment to guest satisfaction. Career opportunities are available across commercial, hotel operations, culinary, engineering and support functions, with development often supported through structured training and international exposure.
The United Arab Emirates is not an island, but it offers strong opportunities for hospitality professionals, particularly in hotel sales, MICE, events, tourism and luxury services. Dubai and Abu Dhabi are the main commercial centres, while Ras Al Khaimah and other emirates are expanding their resort and conference markets. The culture is multicultural and generally welcoming, though visitors should respect Islamic traditions, local dress expectations and regulations governing alcohol and public behaviour. Lifestyle options include beaches, shopping, desert activities, international dining and year-round events. Summers are extremely hot, while winters are comfortable and popular with visitors. Most overseas employees require employer-sponsored residence and work visas; the company normally arranges medical checks, Emirates ID processing and work authorisation. Relocation packages may include accommodation, flights, insurance or transport, but terms vary, so candidates should confirm the full offer before moving.
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