The Sales Manager is expected to drive hotel revenue by developing corporate, leisure, group, and travel-trade accounts, securing new business, maintaining client relationships, and achieving agreed sales targets. Requirements typically include a diploma or degree in hospitality, business, marketing, or a related field, along with several years of hotel sales experience, preferably in an international or luxury property. The candidate should have strong communication, negotiation, presentation, networking, and account-management skills. Knowledge of the Malaysian market, local business practices, and hotel distribution channels is valuable. The role also requires professionalism, commercial awareness, flexibility, teamwork, accurate reporting, and willingness to travel for client visits, sales calls, events, and industry functions.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its portfolio includes Shangri-La Hotels and Resorts, Traders Hotels, and other hospitality brands. Shangri-La properties are known for attentive service, distinctive guest experiences, premium facilities, and strong links to local culture. In Malaysia, the group operates established hotels and resorts serving business travellers, leisure guests, groups, and events. Employees generally work in a structured international environment with opportunities to develop expertise in hotel operations, sales, guest relations, and leadership. Benefits and working conditions vary by property and position, but may include service charge, meals, accommodation or transport support, medical coverage, staff rates, training, and career opportunities within the wider group.
Malaysia is a multicultural country with opportunities in hospitality, tourism, retail, technology, finance, manufacturing, and education. Popular island destinations such as Langkawi, Penang, Tioman, and Kota Kinabalu offer resort, hotel, restaurant, marine-tourism, and event-related work, while Kuala Lumpur provides broader corporate opportunities. The culture blends Malay, Chinese, Indian, and Indigenous influences, with English widely used in business and tourism. Lifestyle costs are generally moderate, although island accommodation and imported goods can be expensive. The climate is tropical, warm, and humid throughout the year, with monsoon conditions varying by coast. Foreign employees normally require an employer-sponsored Employment Pass, and the company must support the application through Malaysian immigration authorities. Candidates should confirm salary, service charge, housing, medical insurance, transport, working hours, and relocation assistance before accepting an offer. Local registration and visa requirements should be checked before travel.
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