The Horizon Club / Executive Lounge Manager oversees daily operations of the hotel’s executive lounge, ensuring personalized service for VIP and club-level guests. Requirements typically include a diploma or degree in hotel management, several years of front office, lounge, or guest-relations experience, strong English communication skills, and experience supervising a team. Knowledge of Indonesian and international hospitality standards is valuable. The successful candidate is expected to maintain high service standards, manage lounge displays and amenities, resolve guest concerns professionally, coordinate with housekeeping and food and beverage teams, monitor expenses, and coach staff. Flexibility, polished presentation, discretion, leadership, and a genuine interest in creating memorable guest experiences are essential.
Shangri-La Group is a major luxury hospitality company founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for warm Asian hospitality, refined service, comfortable accommodation, and extensive dining and wellness facilities. Shangri-La hotels commonly serve business travelers, leisure guests, families, and high-value clientele, with strong emphasis on personalized experiences and attention to detail. The company provides opportunities in front office, food and beverage, housekeeping, culinary operations, sales, finance, engineering, and corporate functions. Employees may benefit from structured training, international service standards, staff meals, healthcare coverage, service charge arrangements, and internal mobility, although benefits vary by property and employment contract. The brand’s culture generally values courtesy, teamwork, integrity, professionalism, and genuine care for guests and colleagues.
Indonesia offers hospitality opportunities across Bali, Java, Lombok, Batam, and many resort islands. Bali is the most established destination for luxury hotels, but competition can be strong; Jakarta and Surabaya provide more corporate and city-hotel roles, while Lombok and other islands offer resort careers and a quieter lifestyle. Local culture emphasizes respect, community, modesty, and religious diversity. Expect tropical weather, varied cuisine, affordable daily costs outside major tourist areas, and busy seasonal periods. Foreign applicants normally need an employer-sponsored work permit and appropriate limited-stay visa; working on a tourist visa is not permitted. Employers often assist with immigration, accommodation, transport, insurance, and relocation, but this should be confirmed in writing. Learn basic Bahasa Indonesia, research housing and healthcare, and consider transport, humidity, internet access, and distance from family when choosing an island. Contract terms and benefits vary considerably between properties.
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