The Learning & Development Manager is responsible for planning, delivering and evaluating employee training across the hotel. Requirements typically include a degree or diploma in hospitality, human resources, education or a related field, together with several years of hotel training or human resources experience. The successful candidate should understand hospitality standards, staff development and performance improvement, and be confident facilitating workshops for multicultural teams. Strong communication, presentation, organisation and coaching skills are essential. The role expects someone who can identify training needs, maintain learning records, support onboarding, coordinate leadership development and ensure training complies with Shangri-La standards and local requirements.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international markets. The group is known for its distinctive Asian hospitality, personalised service and strong emphasis on guest comfort. Its portfolio includes Shangri-La Hotels and Resorts, Kerry Hotels, JEN by Shangri-La and Traders Hotels, as well as residences and other hospitality businesses. In Malaysia, Shangri-La properties serve business and leisure travellers in destinations such as Kuala Lumpur, Penang and Kota Kinabalu. The company typically offers structured career development, staff training and opportunities to work in multicultural hotel environments. Employees are expected to demonstrate professionalism, warmth, teamwork and commitment to high service standards.
Malaysia is a multicultural country with opportunities in hotels, resorts, restaurants, tourism, retail, technology and professional services. Island-based hospitality jobs are especially common in Langkawi, Penang, Redang, Perhentian and parts of Sabah, while Kuala Lumpur offers a broader corporate and urban lifestyle. Malay, Chinese and Indian influences shape the culture, food and festivals, and English is widely used in tourism and business. Living costs vary: Kuala Lumpur is more expensive than smaller islands, although accommodation and meals may be provided by resorts. Foreign employees generally need an employer-sponsored Employment Pass, with approval handled through Malaysian immigration authorities; working before approval is not permitted. Candidates should confirm salary, housing, insurance, transport, annual leave and relocation support in writing. Malaysia offers warm weather, beaches, nature, convenient transport and a relaxed social lifestyle, but newcomers should prepare for humidity and seasonal monsoon conditions.
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