The Assistant Outlet Manager supports the daily operation of a restaurant, bar, or hotel dining outlet at Shangri-La. Requirements typically include a diploma or degree in hospitality, food and beverage experience, strong knowledge of service standards, and good spoken English; additional languages are an advantage. The successful candidate is expected to supervise staff, maintain guest-service and hygiene standards, assist with scheduling and training, handle guest concerns professionally, monitor costs, and support the Outlet Manager in achieving revenue targets. A warm personality, leadership ability, attention to detail, flexibility, and willingness to work shifts, weekends, and public holidays are essential.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for personalised service, comfortable guest experiences, and strong links to local culture. Its Malaysian properties operate in important business and leisure locations and offer restaurants, bars, wellness facilities, meetings, and accommodation services. Shangri-La places emphasis on service excellence, teamwork, professional development, and creating memorable experiences for guests. Employees generally work in a structured international hotel environment, where operational standards, grooming, communication, and guest satisfaction are important. Career opportunities are available across food and beverage, rooms, culinary, administration, engineering, and management.
Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Malacca, and Johor. Resort islands such as Langkawi and parts of Sabah provide roles in hotels, restaurants, diving, and tourism, while Kuala Lumpur has more year-round corporate and luxury-hotel vacancies. Malaysian culture is multicultural, combining Malay, Chinese, Indian, Indigenous, and international influences. Employees can expect warm weather, affordable local food, modern shopping areas, and a generally relaxed lifestyle, although traffic and humidity can be challenging. Foreign workers normally need an employment pass or relevant work permit sponsored by the employer; they should not begin work on a tourist visa. Employers may assist with documentation, accommodation, flights, and relocation, depending on the contract. Candidates should confirm benefits, probation terms, housing, medical coverage, and visa sponsorship before accepting an offer.
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