The Training Manager is expected to plan, coordinate and evaluate colleague training across the hotel, ensuring programmes support Shangri-La’s service standards, operational goals and career development needs. Typical requirements include a diploma or degree in hospitality, human resources, education or a related field, together with several years of hotel training or learning and development experience. Strong communication, presentation, organisation and facilitation skills are essential. The successful candidate should be confident working with employees at all levels, able to identify training gaps, maintain accurate records and measure programme effectiveness. A practical understanding of Malaysian employment practices and hotel operations, plus good English communication, would be advantageous.
Shangri-La Group is a major luxury hospitality company founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders Hotels. The company is known for personalised Asian hospitality, high service standards and a strong focus on guest satisfaction. In Malaysia, Shangri-La properties serve business and leisure travellers in destinations such as Kuala Lumpur, Penang and Kota Kinabalu. Employees typically work in a multicultural environment with opportunities for professional development, internal mobility and hospitality training. Benefits vary by property but may include staff meals, uniform, medical coverage, hotel discounts, incentive schemes and access to group learning programmes.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Johor and other resort destinations. Training, front office, food and beverage, housekeeping and management roles are regularly available, especially with international hotel groups. The culture is multicultural, combining Malay, Chinese, Indian and indigenous traditions, with English widely used in hotels and business. Lifestyle costs are moderate outside central Kuala Lumpur; tropical weather, diverse food and easy access to beaches and islands are major attractions. Foreign employees generally need an employment pass sponsored by their employer, and approval must be obtained before starting work. Candidates should confirm salary, accommodation, transport, medical cover and relocation support in writing. Popular island destinations include Langkawi, Penang, Tioman, Redang and the Perhentian Islands, although resort living can be quieter and more seasonal than city life.
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