Director of Sales

Job Description

The Director of Sales leads the hotel’s sales strategy, revenue-generating activities, and business development across corporate, leisure, group, and MICE markets. The role typically requires significant luxury-hospitality sales experience, strong knowledge of Malaysian and international markets, proven leadership ability, and a successful record of meeting revenue targets. Candidates should be commercially minded, well connected, confident in negotiations, and comfortable developing partnerships with travel agencies, companies, event organisers, and key accounts. Excellent communication, presentation, forecasting, budgeting, and team-management skills are expected. Experience with hotel sales systems and fluency in English are usually essential; additional languages and local market knowledge are valuable.

Company Info

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for attentive service, distinctive local experiences, and the brand promise of genuine care. In Malaysia, Shangri-La operates established city and resort properties, including hotels in Kuala Lumpur, Penang, and other destinations. The group serves leisure travellers, corporate guests, families, weddings, and international conferences. Employees generally work in a multicultural environment with structured operating standards, professional development opportunities, and strong emphasis on guest satisfaction. A senior sales leader can expect close collaboration with revenue management, marketing, rooms, food and beverage, and regional commercial teams.

Destination Guide

Malaysia offers varied opportunities in luxury hotels, resorts, tourism, events, restaurants, and corporate travel, especially in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and Johor. Island destinations such as Langkawi and Penang provide a relaxed lifestyle, beaches, outdoor activities, and a multicultural food scene, while Kuala Lumpur offers broader business networks and international schools. Malay, Chinese, Indian, and indigenous traditions shape everyday culture, and English is widely used in hospitality. Living costs vary considerably; resort locations may be quieter but less connected than major cities. Foreign professionals normally need an employer-sponsored Employment Pass, with approval and eligibility depending on salary, qualifications, and current immigration rules. Employers often assist with permits, accommodation, flights, insurance, and relocation, although benefits differ by contract. Candidates should confirm tax, dependent-pass, housing, and healthcare arrangements before moving.