Team Leader, Shophouse

Job Description

The Team Leader, Shophouse is responsible for supporting the daily operation of the restaurant, ensuring efficient service, guest satisfaction and compliance with Shangri-La standards. Requirements typically include previous experience in restaurant or hotel food and beverage operations, good knowledge of service procedures, strong communication skills and the ability to lead a team. Candidates should be guest-focused, well presented, organised and comfortable working shifts, weekends and public holidays. The successful candidate is expected to coach team members, coordinate seating and service flow, handle guest requests or complaints professionally, maintain hygiene and safety standards, and support stock control and outlet administration.

Company Info

Shangri-La Singapore is a luxury five-star hotel operated by Shangri-La Group, an international hospitality company founded in Asia. Located near Orchard Road, the hotel offers guestrooms, suites, restaurants, meeting facilities, wellness services and extensive gardens. Its food and beverage outlets serve a range of local and international cuisine, with a strong focus on personalised service and refined guest experiences. Shangri-La is known for its Asian hospitality culture, employee development programmes and high operating standards. Team members typically work in a multicultural environment and may receive benefits such as staff meals, training, uniform support, medical coverage and hotel discounts, depending on employment terms. The company employs people across hotel operations, including front office, housekeeping, culinary, food and beverage, engineering, sales and administration.

Destination Guide

Singapore is a compact, highly connected island city with strong opportunities in hospitality, tourism, restaurants, retail, technology and finance. Hotel jobs are available throughout the year, although schedules commonly include rotating shifts, weekends and public holidays. The culture is multicultural, orderly and fast-paced, with English widely used at work alongside Mandarin, Malay and Tamil. Lifestyle benefits include excellent public transport, reliable healthcare, diverse food, safe neighbourhoods and easy access to nearby Asian destinations. Living costs, especially rent, are high; shared accommodation is often the practical choice for new arrivals. Foreign employees normally need an employer-sponsored work pass, such as an Employment Pass or S Pass, subject to Singapore's eligibility rules and quotas. Employers generally manage the application process. Candidates should confirm salary, accommodation, overtime, benefits, probation and pass arrangements before accepting an offer.