The Order Taker – In Room Dining is responsible for answering guest calls, accurately recording food and beverage orders, explaining menu items, confirming delivery times, and coordinating with the kitchen and service team. Candidates should have strong communication and telephone etiquette, good spoken English, and preferably Cantonese or Mandarin. Previous experience in room service, restaurant service, hotel operations, or a similar guest-facing role is advantageous. The successful candidate is expected to remain calm under pressure, handle several orders accurately, provide warm and professional service, follow hygiene and billing procedures, and maintain Shangri-La’s service standards. Flexibility to work shifts, weekends, and public holidays is normally required.
Shangri-La is a luxury hospitality group founded in Hong Kong and recognized for its hotels, resorts, and distinctive Asian-inspired approach to service. The group operates properties across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La hotels typically offer accommodation, restaurants, bars, meetings and events, wellness facilities, and extensive guest services. The company places strong emphasis on genuine hospitality, personalized attention, teamwork, service excellence, and employee development. In Hong Kong, Shangri-La operates prominent luxury properties, including Island Shangri-La and Kowloon Shangri-La. Employees may receive structured training, career progression opportunities, staff meals, uniform support, medical coverage, and hotel-related benefits, although packages vary by property and employment contract. Working for Shangri-La can provide valuable experience in an internationally recognized luxury hotel environment.
Hong Kong is a fast-paced international city spread across Hong Kong Island, Kowloon, and the New Territories, with excellent public transport and a strong hospitality industry. Hotels, restaurants, clubs, airlines, events companies, and tourism businesses regularly recruit service, culinary, housekeeping, engineering, and management staff. Cantonese is widely used, while English is common in hotels and international workplaces; Mandarin is also useful. The culture combines Chinese traditions, international influences, efficient service, compact urban living, and excellent food. Rent can be expensive, particularly in central districts, so many workers share accommodation or live farther from the city center. Foreign nationals generally need an approved employment visa before starting work, normally sponsored by the employer and linked to a specific position. Applicants should confirm salary, accommodation, insurance, working hours, visa sponsorship, and service-charge arrangements before relocating.
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