The Assistant Outlet Manager supports the daily operation of a restaurant or bar, ensuring excellent guest service, smooth staffing, quality standards and achievement of revenue targets. Typical requirements include a diploma or degree in Hospitality, Food and Beverage Management, or a related field, together with several years of relevant restaurant experience, preferably in an international hotel. The candidate should understand service procedures, food safety, cost control and basic financial reporting. Strong communication, leadership and problem-solving skills are expected, along with professional English, a guest-focused attitude and flexibility to work shifts, weekends and public holidays. Experience with training staff and handling guest complaints is highly valued.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other markets. Its properties are known for warm Asian hospitality, premium accommodation, restaurants, wellness facilities and high standards of personalized service. Shangri-La employs colleagues in hotel operations, food and beverage, culinary arts, guest services, engineering, sales and corporate functions. In Malaysia, the group operates established properties serving both leisure and business travelers. Employees may receive structured training, career development opportunities, staff meals, uniform support and hotel-related benefits, depending on the property and employment contract. The Assistant Outlet Manager role typically offers exposure to international service standards and progression toward Outlet Manager or broader food-and-beverage leadership positions.
Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail and business services, especially in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other coastal destinations. Langkawi, Penang and parts of Sabah are popular island or island-linked locations, with a relaxed lifestyle, tropical climate, beaches and strong tourism economies. Malaysian culture is multicultural, with Malay, Chinese, Indian and Indigenous influences; English is widely used in hospitality, alongside Malay. Living costs vary, with resort islands generally more expensive than smaller mainland cities. Foreign employees normally need an employment pass sponsored by the hiring company, and should not begin work until approval is granted. Employers usually explain documentation, medical checks and relocation arrangements. Candidates should confirm accommodation, service charge, insurance, transport and visa sponsorship in the written offer.
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