Telephone Operator (Service Centre)

Job Description

The Telephone Operator (Service Centre) handles incoming and outgoing guest calls, transfers calls accurately, records messages, responds to guest requests, and coordinates with hotel departments to ensure prompt service. The role typically requires previous experience in hotel communications, guest services, or a related customer-facing position, along with strong spoken English and clear telephone etiquette. Candidates should be polite, patient, organised, and comfortable using telephone and hotel systems. A service-oriented attitude, good listening skills, attention to detail, and the ability to remain calm during busy periods are important. Knowledge of additional languages and experience with a luxury hotel environment would be advantageous.

Company Info

Shangri-La Group is a luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other destinations. The group is recognised for its Asian-inspired approach to hospitality, warm service, and high standards of guest care. Shangri-La Hotel Singapore is a major luxury property set near Orchard Road, offering guestrooms, suites, restaurants, event facilities, gardens, and wellness services. Employees work in a multicultural environment and support guests ranging from leisure travellers to business and diplomatic visitors. The company generally places strong emphasis on service excellence, teamwork, professional presentation, guest satisfaction, and staff development.

Destination Guide

Singapore is a highly developed city-state and an important hub for hospitality, tourism, aviation, finance, technology, healthcare, and logistics, creating opportunities for both local and international workers. Its culture blends Chinese, Malay, Indian, and Western influences, reflected in its food, festivals, languages, and neighbourhoods. Lifestyle is convenient and safe, with excellent public transport, shopping, parks, beaches, and diverse dining options, although accommodation and daily expenses can be high. Singapore has a tropical climate that is hot and humid throughout the year, with frequent rain. Foreign employees normally need an employer-sponsored work pass, such as an Employment Pass, S Pass, or Work Permit, depending on qualifications, salary, and occupation. Candidates should secure an offer before relocating, check pass eligibility, arrange housing, and budget carefully for rent, transport, insurance, and other living costs.