The Assistant Director of Sales, RSR & GSH supports Shangri-La’s sales strategy for resort, group, and corporate segments, helping drive occupancy, revenue, and market visibility. Requirements typically include a degree or diploma in hospitality, business, or marketing, several years of hotel or resort sales experience, and a strong record in corporate, group, leisure, or destination sales. The candidate should understand Malaysian and international markets, maintain relationships with travel agents and key accounts, prepare sales plans and forecasts, and be confident presenting and negotiating. Strong communication, leadership, networking, analytical, and revenue-awareness skills are expected. Experience with luxury hospitality, regional travel markets, and multilingual communication would be advantageous.
Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is recognised for personalised service, premium accommodation, dining, wellness, and destination experiences. Shangri-La properties typically serve leisure travellers, corporate guests, families, meetings, and events, with a strong emphasis on Asian hospitality and service standards. In Malaysia, the group has operated prominent city and resort properties, creating opportunities across hotel operations, sales, food and beverage, engineering, finance, and guest services. Employees generally work in a structured international environment with opportunities for training, internal mobility, and exposure to regional business. Exact benefits, incentives, and career development provisions vary by property and employment contract.
Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and coastal resort areas. Langkawi is especially attractive for resort professionals, with beaches, island excursions, a relaxed lifestyle, and a multicultural community. Penang combines heritage, food culture, and urban conveniences, while Sabah provides access to diving, rainforest, and outdoor activities. Malaysian culture blends Malay, Chinese, Indian, and indigenous traditions; respectful dress, religious awareness, and appreciation of local customs are important. Living costs are moderate compared with many international destinations, although island housing and imported goods can be more expensive. Foreign employees normally need an Employment Pass sponsored and arranged by the employer before starting work. Candidates should confirm salary, accommodation, relocation support, medical coverage, dependants’ eligibility, and transport arrangements in writing. English is widely used in hotels, while Malay and additional Asian languages can improve career prospects.
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