Sales Manager

Job Description

The Sales Manager is responsible for achieving revenue targets, developing business accounts, maintaining strong relationships with corporate and leisure clients, and promoting Shangri-La’s hotel services. Requirements typically include a diploma or degree in hospitality, business, marketing, or a related field, along with several years of hotel sales experience. Strong communication, negotiation, presentation, and networking skills are expected. The candidate should understand the Malaysian hospitality market, be confident meeting clients, capable of preparing sales plans and reports, and willing to travel for business development. Experience with luxury hotels, event sales, or international hotel brands is an advantage.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts, and properties across Asia, the Middle East, Europe, North America, and other major destinations. The brand is known for warm Asian hospitality, high service standards, refined accommodation, restaurants, wellness facilities, and business and event services. In Malaysia, Shangri-La operates well-established properties serving corporate travellers, tourists, families, and large-scale events. Employees generally work in an international environment with structured operating standards, training opportunities, and opportunities to progress within the wider hotel group. A Sales Manager supports the commercial performance of the property by building client partnerships, increasing room and event revenue, and representing the hotel professionally in the market.

Destination Guide

Malaysia offers hospitality, tourism, retail, technology, education, and business opportunities, especially in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and Johor. Although often called an island destination, Malaysia is a diverse country with a mainland and many attractive islands. Its culture blends Malay, Chinese, Indian, Indigenous, and international influences, with excellent food and generally welcoming communities. Lifestyle costs are moderate compared with many global cities, while island areas provide beaches, diving, and a slower pace of life. Foreign employees normally need an employment pass sponsored by their employer; approval depends on the role, salary, qualifications, and immigration rules. Before relocating, arrange an employment contract, visa sponsorship, accommodation, medical cover, tax registration, and a local bank account. English is widely used in hotels and business, while Malay is the national language.