The Horizon Club / Executive Lounge Manager is responsible for managing daily lounge operations, ensuring personalized service for VIP and executive guests, maintaining service standards, coordinating with Front Office and Food & Beverage teams, and handling guest feedback. Candidates should have a hospitality or hotel-management background, several years of experience in front office, executive lounge, guest relations, or luxury service, and strong leadership, communication, and problem-solving skills. Fluency in English is normally required; Indonesian or other languages are advantageous. The successful candidate is expected to be polished, attentive, commercially aware, and available to work shifts, weekends, and public holidays while leading the team by example.
Shangri-La is a major luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The brand is known for warm Asian hospitality, refined accommodation, high-quality dining, wellness facilities, and personalized guest service. Its properties cater to business travelers, leisure guests, families, and high-profile visitors, with many offering club floors and executive lounges. Shangri-La places strong emphasis on service excellence, employee development, cultural awareness, and creating memorable guest experiences. In Indonesia, the group has operated prominent properties in locations including Jakarta and Bali, offering opportunities across front office, food and beverage, housekeeping, events, finance, engineering, and management. Benefits and compensation vary by property, seniority, local employment rules, and service-charge performance.
Indonesia offers hospitality opportunities across Bali, Java, Lombok, Batam, and other resort islands. Bali has the largest international tourism market, with jobs in luxury hotels, villas, restaurants, wellness, events, and guest services. Jakarta, on Java, provides stronger corporate-hotel and business-travel opportunities, while Lombok and smaller islands offer resort careers and a quieter lifestyle. Indonesian culture generally values politeness, community, religious observance, and respectful communication; customs differ between regions. Living costs vary considerably, with Bali’s popular areas often more expensive than regional cities. Foreign nationals normally need an employer-sponsored work permit and appropriate work visa; working on a tourist visa is not permitted. Employers may assist with permits, housing, flights, insurance, and relocation, but these benefits should be confirmed in writing. Learn basic Indonesian and research local transport, healthcare, climate, and housing before relocating.
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