The Learning & Development Manager is responsible for planning and delivering training programs that support Shangri-La’s service standards, operational goals and employee development. Candidates typically need a diploma or degree in human resources, hospitality, education or a related field, together with several years of training or hotel experience. Strong facilitation, communication, presentation and organizational skills are expected, as well as knowledge of training needs analysis, onboarding, performance development and learning evaluation. The successful candidate should be confident working with employees at all levels, able to manage multiple programs, and committed to creating a positive learning culture while ensuring compliance with company policies and local employment requirements.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and serviced residences across Asia, the Middle East, Europe, Africa and North America. Its portfolio includes the Shangri-La, JEN by Shangri-La, Kerry Hotels, Traders Hotels and related hospitality brands. The group is known for warm Asian hospitality, high service standards and guest-focused experiences. In Malaysia, Shangri-La properties include hotels and resorts in destinations such as Kuala Lumpur, Penang, Kota Kinabalu and Langkawi. Employees generally work in multicultural environments and receive exposure to international hotel operations, structured service standards and internal development opportunities. A Learning & Development Manager supports the group’s people strategy by strengthening employee capabilities, leadership development, service quality and career progression.
Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Malacca and other resort destinations. Roles are available in hotel operations, food and beverage, guest services, sales, finance, engineering, wellness and training. The culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in business and tourism, while learning basic Malay is helpful. Lifestyle ranges from busy city living to relaxed island and coastal communities, with generally affordable food and transport compared with many international destinations. Foreign hires normally require an employer-sponsored Employment Pass, and the company must complete immigration and approval procedures before employment begins. Candidates should verify visa eligibility, salary, accommodation, medical coverage and relocation support in the offer. Penang and Langkawi are popular choices for a slower island lifestyle, while Kuala Lumpur offers the broadest career network and amenities.
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