The Assistant Outlet Manager supports the daily operation of a hotel restaurant or bar, helping to deliver efficient, attentive service and a consistently high guest experience. Requirements typically include a diploma or degree in hospitality, food and beverage experience, sound knowledge of service standards, and strong communication skills. The successful candidate should be confident supervising staff, handling guest concerns, coordinating with the kitchen, managing shifts, monitoring stock and costs, and supporting training. Flexibility to work shifts, weekends and public holidays is expected. Shangri-La would also value leadership, professionalism, commercial awareness, and the ability to motivate a multicultural team while maintaining brand and hygiene standards.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe and other international markets. The company is known for warm Asian hospitality, high service standards and distinctive properties in city and resort destinations. Its Malaysian portfolio includes luxury hotels and resorts serving business travellers, families, leisure guests and major events. Employees generally work in multicultural environments with structured operating procedures, training opportunities and strong emphasis on guest satisfaction. An Assistant Outlet Manager typically contributes to the food and beverage division, supporting outlet performance, service quality, team development and revenue objectives while representing Shangri-La’s professional and welcoming brand.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Johor and other resort destinations. Penang combines heritage streets, diverse food and a relaxed island lifestyle, while Langkawi offers beaches, nature and seasonal tourism. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in hotels, although Malay is the national language. Living costs vary, with resort islands and Kuala Lumpur generally more expensive than smaller cities. Salaried foreign employees usually need employer sponsorship and an Employment Pass, with approval handled through the company and Malaysian authorities before starting work. Employers may assist with accommodation, transport or relocation, but benefits differ. Candidates should confirm visa eligibility, housing, medical coverage, working hours and tax obligations before accepting an offer.
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