The Front Office Executive welcomes guests, manages check-in and check-out, handles reservations and guest requests, and supports smooth daily reception operations. Candidates are generally expected to have a diploma or certificate in hotel management, hospitality experience, good spoken and written English, and confident communication skills. Knowledge of hotel reservation systems, cash handling, and basic computer applications is useful. The role requires a friendly, professional manner, strong attention to detail, and the ability to remain calm when resolving complaints. Flexibility to work shifts, weekends, and public holidays is expected, along with a genuine commitment to Shangri-La service standards.
Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for warm Asian hospitality, attentive personal service, and high standards in accommodation, dining, meetings, and leisure facilities. Its Malaysian properties include city hotels and resort destinations, offering career opportunities in front office, food and beverage, housekeeping, culinary operations, sales, and administration. Shangri-La places strong emphasis on guest satisfaction, teamwork, professional presentation, and employee development. Depending on the property, employees may work with international travellers, corporate guests, families, and long-stay visitors. Benefits and staff accommodation vary by location and employment contract, so candidates should confirm these details during the recruitment process.
Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail, healthcare, technology, and shared services. Popular destinations include Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and the resort islands of Sabah and Terengganu. The culture is multicultural, with Malay, Chinese, Indian, Indigenous, and international influences; English is widely used in hospitality, although Malay is the national language. Lifestyle costs vary, with Kuala Lumpur generally more expensive than smaller towns or island areas. Employees usually need an employer-sponsored Employment Pass, and the company normally handles the application and immigration process. Bring certified qualifications, passport documents, and employment references. Malaysia has tropical weather, affordable local food, modern shopping, and excellent regional travel connections. Island locations can be quieter but may have fewer housing, transport, and healthcare choices, so relocation planning is important.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...