The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, concierge, guest services, telephone operations and daily arrivals and departures. Requirements typically include a diploma or degree in hotel management, several years of front-office experience in a luxury or international hotel, strong knowledge of hotel systems, and excellent spoken and written English. The successful candidate should demonstrate leadership, sound operational judgment, and the ability to resolve guest concerns professionally. Flexibility for shift work, weekends and public holidays is expected. Shangri-La will look for someone who is service-oriented, well presented, commercially aware and capable of coaching colleagues while maintaining high standards of guest satisfaction and brand service.
Shangri-La is a luxury hospitality group founded in Hong Kong and recognized internationally for warm Asian hospitality. The company operates hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other key destinations. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands, serving business and leisure travelers. Shangri-La Singapore is a landmark luxury hotel set amid extensive tropical gardens near Orchard Road, offering guestrooms, suites, restaurants, meeting facilities, wellness services and family-focused amenities. Employees work in a multicultural environment where guest care, attention to detail and personalized service are central to the brand. The group also emphasizes learning, career development and internal mobility, making it an attractive employer for hospitality professionals seeking international experience.
Singapore is a compact, highly developed island city-state and a major hub for hospitality, aviation, finance, technology and tourism. Hotel professionals can find opportunities in luxury resorts, business hotels, restaurants, events, attractions and cruise operations, with strong demand for experienced supervisors and managers. The culture is multicultural, orderly and fast-paced, with English widely used alongside Mandarin, Malay and Tamil. Lifestyle benefits include excellent public transport, reliable healthcare, diverse food, shopping, parks and easy regional travel. Housing and daily expenses, especially rent, can be high. Foreign hires generally need an employer-sponsored work pass, commonly an Employment Pass or S Pass, subject to Singapore's eligibility rules, salary thresholds and quota requirements. Candidates should secure an offer before relocating, verify pass approval, arrange accommodation and budget for deposits, healthcare and living costs. The hotel may provide onboarding or relocation assistance, but this should be confirmed directly.
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