The Assistant Human Resources Manager supports the hotel’s HR operations, including recruitment, onboarding, employee relations, performance management, training coordination, payroll administration, staff welfare and compliance with Malaysian employment regulations. Candidates are generally expected to have a diploma or degree in Human Resources, Business Administration or a related field, along with several years of hotel or hospitality HR experience. Strong communication, organization, confidentiality and problem-solving skills are important. The successful candidate should be approachable, service-minded and comfortable working with a multicultural workforce in a fast-paced hotel environment. Knowledge of Malaysian labour law, HR systems and English is typically required; additional language skills and experience with Shangri-La or another international hotel group would be advantageous.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is known for warm Asian hospitality, personalized guest service and high standards in accommodation, dining, wellness and events. Its Malaysian properties serve leisure and business travelers and employ diverse teams across hotel operations, including food and beverage, rooms, engineering, finance, sales and human resources. Shangri-La places emphasis on employee development, service culture, teamwork and career opportunities within its global network. Benefits and working conditions vary by property and position, but hotel employees may receive staff meals, accommodation or transport assistance, medical coverage, training and discounted stays, subject to local policy.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. Langkawi is the country’s best-known resort island, with a relaxed lifestyle, beaches, nature activities and a strong tourism sector, while Penang combines heritage, food culture and urban conveniences. Malaysian culture is multicultural, shaped by Malay, Chinese, Indian and indigenous traditions, with English widely used in hotels. Living costs are generally moderate, though island accommodation can be seasonal and more expensive. Foreign employees normally need an employer-sponsored Employment Pass, and the company must handle approval and immigration procedures before work begins. Candidates should confirm visa eligibility, accommodation, medical benefits, contract terms and whether relocation support is included. Malaysia has warm weather year-round, but monsoon conditions vary by region. Public transport is better in major cities than on resort islands, where scooters, taxis and ride-hailing are common.
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