The Duty Manager (Front Office) oversees daily front-office operations, ensuring smooth arrivals, departures, guest requests, room assignments and service recovery. Candidates typically need relevant experience in hotel front-office operations, strong communication and leadership skills, sound knowledge of property-management systems, and the ability to work rotating shifts, weekends and public holidays. Fluency in English is essential; additional languages and experience in an international luxury hotel are advantageous. The successful candidate is expected to lead the team during each shift, resolve guest concerns professionally, coordinate with other departments, maintain service standards, and remain calm and decisive in a busy environment.
Shangri-La Group is a Hong Kong-headquartered luxury hospitality company operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. The group is known for its Asian-inspired approach to hospitality, warm service culture and focus on personalised guest experiences. Shangri-La Singapore is the company’s flagship city resort, set amid extensive gardens near Orchard Road. It offers guestrooms, suites, restaurants, meeting facilities, wellness services and leisure amenities for business and leisure travellers. Employees generally work in a multicultural environment with structured hotel operations, service training and opportunities to build careers across departments and destinations. The company places strong emphasis on genuine care, professionalism, teamwork and delivering memorable experiences for guests.
Singapore is a compact, highly developed island city with strong opportunities in hospitality, tourism, finance, technology, healthcare and retail. Hotel roles are concentrated around Orchard Road, Marina Bay, Sentosa and the airport, with international employers offering multicultural workplaces. The culture is diverse and generally orderly, combining Chinese, Malay, Indian and expatriate influences. Public transport is efficient, healthcare and infrastructure are excellent, and the city is convenient but relatively expensive, especially for rent. Singapore has a tropical climate, plentiful food options, shopping, parks and easy regional travel. Foreign employees normally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and occupation. Candidates should secure a job offer before relocating, confirm pass eligibility, budget carefully for accommodation, and bring certified documents for employment and immigration checks.
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