The Director of Sales & Marketing leads the hotel’s commercial strategy, including sales planning, marketing campaigns, brand positioning, revenue growth and key account development. Candidates are generally expected to have substantial experience in hotel sales and marketing, preferably in a luxury or international hospitality environment, together with strong knowledge of the Malaysian market. Excellent leadership, communication, negotiation and networking skills are essential. The role requires close cooperation with revenue management, reservations, public relations and operations teams. The successful candidate should be commercially minded, target-driven and confident managing budgets, sales forecasts, corporate partnerships, digital marketing activity and a multicultural team.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its properties are known for warm Asian hospitality, high service standards and strong attention to guest experience. In Malaysia, Shangri-La operates well-established hotels and resorts in destinations including Kuala Lumpur, Penang, Kota Kinabalu and other major tourism locations. The group serves leisure travellers, corporate guests, meetings and events customers, and long-stay visitors. Employees typically work in diverse, service-focused environments with opportunities for international exposure and career development. A Director of Sales & Marketing at Shangri-La would be expected to protect the brand’s premium positioning while growing room, dining, events and corporate business through effective market strategy and strong client relationships.
Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Malacca and resort islands such as Perhentian, Redang and Tioman. Major employers include international hotels, boutique resorts, restaurants, tourism companies, airlines and event businesses. Work culture is generally polite, relationship-oriented and multicultural, with Malay, Chinese, Indian and international influences. Life can range from busy city living to relaxed beach or rainforest communities, and living costs are usually moderate compared with many global cities. Foreign nationals normally need a valid employment pass sponsored by their employer; working before approval is not permitted. Employers commonly assist with visa applications, relocation and accommodation arrangements, although benefits vary by role. Malaysia has tropical weather, excellent food, good transport in cities and easy regional travel. Candidates should confirm salary, housing, healthcare, taxation, dependent visas and the exact work location before accepting an offer.
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