The Assistant/Manager Revenue role is responsible for maximising hotel revenue through forecasting, pricing, inventory control and demand analysis. Typical requirements include a diploma or degree in hospitality, tourism, business or a related field, together with experience in hotel revenue management, reservations or front office operations. Familiarity with hotel systems, revenue-management tools, online travel agencies and Microsoft Excel is expected. The successful candidate should understand market trends, prepare accurate reports, monitor competitors and work closely with sales, marketing, reservations and hotel operations. Strong analytical, communication and commercial skills are essential, along with attention to detail, the ability to meet deadlines and flexibility to work in a fast-paced, guest-focused environment.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. Its properties operate under the Shangri-La, Kerry, JEN and Traders brands, offering accommodation, dining, meetings, wellness and resort experiences. Shangri-La is known for warm Asian hospitality, personalised service and strong standards in guest care. In Malaysia, the group has operated well-established city and resort properties, including hotels in Kuala Lumpur, Penang and other major destinations. Employees typically work in multicultural teams and may receive structured training, staff benefits, career-development opportunities and exposure to international hotel operations. Specific benefits and salary depend on the property, seniority, experience and employment terms.
Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. For island-based work, Langkawi is popular for luxury resorts, tourism, restaurants and marine activities, while Penang combines heritage culture, beaches and a lively food scene. Malaysian workplaces are generally multicultural, and English is widely used in hotels, although Malay and Mandarin can be helpful. Lifestyle costs are moderate, with higher prices in resort areas and central Kuala Lumpur. Foreign employees usually need an employment pass sponsored by the employer; approval is required before starting work, and qualifications and experience must support the role. Relocation commonly involves arranging accommodation, medical checks, banking, transport and dependent documentation. Malaysia has a warm tropical climate, so newcomers should expect humidity, monsoon seasons and a relaxed outdoor lifestyle.
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