The Service Associate – Reservations Executive manages room reservations, amendments, cancellations and guest enquiries through telephone, email and booking systems. Candidates should have hospitality or tourism experience, strong communication skills, good English proficiency and confidence using hotel reservation and office software. Previous experience with a hotel reservations or front office team is advantageous. The role requires accurate data entry, attention to detail, professional telephone etiquette and the ability to upsell rooms or packages. The successful candidate is expected to provide prompt, courteous service, coordinate closely with Front Office and Sales teams, handle multiple requests efficiently and work flexible shifts, including weekends and public holidays.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Asia and headquartered in Hong Kong. It operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations under the Shangri-La, Shangri-La Resorts, JEN by Shangri-La and related brands. The company is known for personalised service, premium accommodation, extensive dining facilities and guest-focused experiences. Shangri-La Hotel Singapore is an established luxury property located near Orchard Road, with guestrooms, restaurants, event facilities, gardens and wellness amenities. Employees typically work in a multicultural environment and are expected to demonstrate warmth, professionalism, teamwork and strong attention to detail. The group offers opportunities across hotel operations, food and beverage, sales, reservations, finance and other corporate functions.
Singapore is a compact island city-state with strong opportunities in hospitality, tourism, aviation, finance, technology, healthcare and international business. Hotel employees can find roles in luxury properties, restaurants, resorts, attractions and event operations, although competition is high and customer-service experience is valuable. The culture is multicultural, blending Chinese, Malay, Indian and Western influences, with English widely used at work. Singapore offers excellent public transport, personal safety, modern amenities and diverse food, but housing and daily expenses can be high. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and occupation. Employers normally handle the application. New arrivals should arrange accommodation, healthcare coverage, banking and tax registration, and confirm eligibility before relocating.
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