The Service Associate – Horizon Club supports guests in the hotel’s executive lounge by providing warm, personalized service, assisting with check-in and check-out, handling reservations and guest requests, serving refreshments, and maintaining a polished lounge environment. Candidates typically need a hospitality, tourism, or related background, although relevant customer-service experience may be accepted. Good English communication, professional grooming, computer literacy, and strong attention to detail are expected. The role requires flexibility for rotating shifts, weekends, and holidays, along with discretion when serving VIP guests. A friendly personality, teamwork, cultural awareness, and the ability to remain calm and efficient during busy periods are important.
Shangri-La is a major luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, Africa, and North America. Its properties are known for thoughtful Asian-inspired hospitality, high service standards, comfortable accommodations, and extensive dining, wellness, and business facilities. In the Philippines, Shangri-La operates well-known properties including Shangri-La The Fort in Bonifacio Global City and Shangri-La Mactan in Cebu, among others. Employees generally work in a structured, international hotel environment with opportunities to develop skills in guest service, food and beverage, operations, and leadership. Service quality, professionalism, teamwork, cultural sensitivity, and genuine care for guests are central to the company’s workplace expectations.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other resort destinations. Hotels, restaurants, cruise-related businesses, travel companies, and tourism operators regularly recruit guest-service, housekeeping, food-and-beverage, culinary, and supervisory staff. Filipino workplace culture is generally warm, family-oriented, respectful, and team-focused, with English widely used in hotels and business. Lifestyle varies from fast-paced urban living in Manila to a more relaxed coastal lifestyle in Cebu or Palawan. Foreign nationals normally need an employer-sponsored work permit and appropriate visa before working legally; requirements can include immigration approval and labor documentation. Local hires should confirm benefits, accommodation, transportation, and service charges. Relocating to resort areas may involve higher tourism-season demand, while Manila offers broader career progression and transport access.
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