The Host or Hostess at Summer Palace, Shangri-La Hong Kong, welcomes guests, manages reservations and seating, answers enquiries, coordinates table availability, and helps create a polished dining experience. Candidates should have a friendly, confident manner, strong communication skills, good personal presentation, and customer-service experience in a hotel or upscale restaurant. Knowledge of Cantonese, Mandarin, and English is advantageous. The role requires attention to detail, calmness during busy service periods, teamwork, and flexibility to work shifts, weekends, and public holidays. The successful candidate is expected to represent Shangri-La’s service standards, anticipate guest needs, and handle requests professionally.
Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for warm Asian hospitality, high service standards, premium accommodation, and distinctive dining and wellness experiences. Shangri-La Hong Kong is located in Pacific Place on Hong Kong Island and includes luxury guest rooms, restaurants, meeting facilities, and event spaces. Summer Palace is the hotel’s refined Chinese restaurant, recognised for Cantonese cuisine and elegant service. Employees typically work in a multicultural environment with opportunities for training, internal mobility, and exposure to international hospitality practices. Benefits vary by position and may include service charge, meals, medical coverage, staff discounts, and leave entitlements.
Hong Kong offers strong opportunities in hotels, restaurants, tourism, finance, retail, technology, and international business. Its culture blends Cantonese traditions with global influences, and English is widely used in professional settings alongside Cantonese and Mandarin. Lifestyle is energetic and convenient, with excellent public transport, varied dining, shopping, hiking trails, beaches, and a lively arts scene. Accommodation can be expensive, especially on Hong Kong Island, so many workers consider Kowloon or the New Territories. Overseas employees generally need an employer-sponsored employment visa before starting work; the employer usually supports the application and must demonstrate a genuine role and suitable salary. Prepare education, employment, passport, and police-clearance documents where required. Hong Kong is compact but fast-paced, making adaptability and budgeting important for relocation.
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