The Reservation Executive manages room reservations, amendments, cancellations and guest enquiries through telephone, email and booking systems. Candidates should have hospitality or reservations experience, strong English communication skills, good computer literacy and familiarity with hotel property-management or central-reservation systems. Knowledge of additional languages and experience with Shangri-La or another luxury hotel brand are advantageous. The role requires accuracy, confidence in recommending room types and rates, effective upselling, and a service-focused attitude. Candidates are expected to respond promptly, maintain accurate booking records, follow revenue and payment procedures, coordinate closely with Front Office and Sales teams, and deliver personalised service while meeting departmental targets.
Shangri-La Group is a luxury hospitality company founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group operates under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders. Shangri-La is recognised for warm Asian hospitality, high service standards and a strong focus on memorable guest experiences. In Singapore, Shangri-La Singapore is a well-established luxury hotel set near Orchard Road, offering accommodation, restaurants, event facilities, gardens and wellness services. Employees typically work in a multicultural environment with structured service standards, training opportunities and exposure to international guests. The company values courtesy, teamwork, professionalism, attention to detail and genuine care for guests and colleagues.
Singapore is a compact, highly connected island city-state and a major centre for tourism, finance, technology, logistics and international business. Hospitality opportunities are available in hotels, restaurants, attractions, cruises and events, with demand for guest-service, culinary, reservations and management professionals. The culture is multicultural, combining Chinese, Malay, Indian and Western influences, and English is widely used at work. Life is safe, efficient and convenient, with excellent public transport, varied food, modern facilities and many parks, although accommodation and daily expenses can be high. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass or S Pass, and must meet current salary and eligibility requirements. Employers usually guide successful applicants through the application process. New arrivals should budget for housing, healthcare, transport and deposits, and check official Singapore government requirements before relocating.
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