The Team Leader, Dining Reservations oversees daily restaurant reservation operations, coordinates bookings, manages guest enquiries and supports the reservations team in delivering smooth, personalised service. Candidates should have relevant experience in hotel, restaurant or guest reservations, strong communication and organisational skills, and confidence using reservation or hotel systems. Fluency in English is expected; additional languages and knowledge of Singapore’s dining scene are advantageous. The successful candidate should be guest-focused, commercially aware and comfortable handling high booking volumes, special requests, cancellations and service recovery. Leadership ability, attention to detail, a professional manner and flexibility to work shifts, weekends and public holidays are also important.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is recognised for warm Asian hospitality, high service standards and premium accommodation, dining, wellness and event experiences. Shangri-La Hotel Singapore is located near Orchard Road and offers extensive rooms, restaurants, meeting facilities, recreational amenities and guest services. The company places strong emphasis on personalised service, operational excellence, employee development and creating memorable experiences for guests. Employees typically work in an international environment and may have opportunities for training, internal mobility and career progression across the wider Shangri-La network.
Singapore is a compact, highly connected city-island with opportunities in hospitality, tourism, food and beverage, finance, technology, healthcare, logistics and retail. The culture is multicultural, blending Chinese, Malay, Indian and Western influences, with English widely used at work. Lifestyle is convenient and urban: public transport is efficient, healthcare is strong, dining is diverse and safety standards are high. Living costs, particularly rent, can be substantial, although salaries and transport access are generally good. Foreign employees normally need an employer-sponsored work pass, such as an Employment Pass or S Pass, subject to qualifications, salary and government approval. Employers usually guide successful applicants through the process. New arrivals should arrange accommodation, healthcare coverage, banking and tax registration, and check current Ministry of Manpower requirements before relocating. Singapore’s warm, humid climate and occasional heavy rain require suitable clothing and preparation.
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