Sales & Marketing Coordinator

Job Description

The Sales & Marketing Coordinator supports the hotel’s commercial team with sales administration, marketing campaigns, promotional materials, client communication, database updates, reports and coordination of meetings or events. Candidates should have a diploma or degree in hospitality, business, marketing or a related field, along with strong English communication, organisation and computer skills. Previous hotel sales, marketing or customer-service experience is advantageous. The role requires a professional presentation, attention to detail, confidence dealing with clients and the ability to manage several deadlines. Familiarity with social media, digital marketing and hotel systems can be helpful. The successful candidate is expected to work cooperatively, respond promptly to enquiries and contribute to room revenue, events and brand visibility.

Company Info

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and Africa. The group is known for warm Asian hospitality, high service standards and distinctive properties in city and resort destinations. Its Malaysian portfolio includes well-established hotels and resorts serving business travellers, leisure guests, weddings and conferences. Employees generally work in an international environment with opportunities to develop across hotel operations, sales, food and beverage and corporate functions. Shangri-La places strong emphasis on guest satisfaction, teamwork, professional presentation and consistent service delivery. Depending on the property, the company may offer staff meals, uniforms, training, service benefits and career progression, although exact benefits and conditions vary by location and employment contract.

Destination Guide

Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. Langkawi is ideal for resort, tourism, sales and guest-service roles, while Penang combines heritage culture, beaches, excellent food and a lively expatriate community. Island life is generally relaxed, but housing and transport can be more limited than in major cities. Malaysia is multicultural, with Malay, Chinese, Indian and international influences; English is widely used in hotels, although Malay is valuable for daily life. Foreign employees normally need an approved employment pass sponsored by the employer and should not begin work on a tourist entry. The company typically handles or supports the application, subject to immigration approval. Relocating candidates should budget for deposits, insurance, transport and possible accommodation costs. Popular islands include Langkawi, Penang, Tioman and Perhentian, each offering different balances of tourism, amenities and seasonal employment.