The Waiter/Waitress is responsible for welcoming guests, taking accurate food and beverage orders, serving meals and drinks, explaining menu items, and ensuring an enjoyable dining experience. Candidates should have previous experience in hotel or restaurant service, good spoken English, a professional appearance, and strong communication and customer-service skills. Knowledge of food safety, point-of-sale systems, and additional languages is advantageous. The role requires flexibility to work shifts, weekends, and public holidays, along with the ability to remain calm in a busy environment, cooperate with colleagues, and consistently follow Shangri-La service standards.
Shangri-La is a luxury hospitality group founded in Asia and recognised internationally for its hotels, resorts, residences, and distinctive style of warm, personalised service. The company operates properties across Asia, the Middle East, Europe, North America, and other destinations. Shangri-La hotels typically offer restaurants, lounges, conferences, leisure facilities, and high-end guest services. Employees are expected to demonstrate genuine care, professionalism, cultural awareness, and attention to detail. In the United Arab Emirates, Shangri-La properties serve business travellers, families, tourists, and luxury leisure guests. The group provides opportunities in food and beverage, rooms, culinary operations, events, administration, and management, with structured training and international career mobility available in many roles.
The United Arab Emirates is not an island but a federation of seven emirates, including Dubai, Abu Dhabi, and Ras Al Khaimah. Hospitality offers many opportunities in luxury hotels, restaurants, resorts, events, and tourism, especially for candidates with strong English and customer-service experience. The culture combines Islamic traditions, Emirati heritage, and a highly international population; modest dress and respectful behaviour are expected. Lifestyle varies from energetic city living and shopping to beaches, desert excursions, and quieter coastal communities. Most overseas employees require employer-sponsored residence and work visas, with the company usually arranging medical checks, Emirates ID processing, and permits. Contracts commonly include accommodation or an allowance, transport, meals, healthcare, and annual leave, but benefits differ by employer. Employees should confirm all terms, recruitment fees, working hours, and accommodation arrangements before relocating.
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