The Sales Manager, RSR & GSH is expected to drive room, package and event sales for Shangri-La Rasa Sayang Resort and Golden Sands Resort in Penang. Requirements typically include a diploma or degree in hospitality, tourism, business or a related field, along with several years of hotel sales experience and a strong understanding of leisure, corporate, wholesale and group markets. The candidate should be confident in developing client relationships, preparing proposals, negotiating contracts, conducting sales visits and meeting revenue targets. Excellent communication, presentation and organisational skills are essential, together with knowledge of the Malaysian and international travel markets. The role may require travel, flexible working hours and close cooperation with revenue, reservations, events and operations teams.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels and resorts across Asia, the Middle East, Europe, North America and other international destinations. The company is known for personalised service, Asian-inspired hospitality and premium accommodation, dining, wellness and conference experiences. In Malaysia, Shangri-La operates several established properties, including the Rasa Sayang Resort and Golden Sands Resort in Batu Ferringhi, Penang. These resorts serve leisure travellers, families, groups, corporate clients and international tour markets. Employees generally work in a service-focused environment with structured hotel operations, sales targets and opportunities to interact with guests and travel partners from around the world. Benefits may include staff meals, uniform, training, hotel discounts and other conditions depending on the property and employment contract.
Penang is a Malaysian island and mainland state connected by bridges, offering strong opportunities in hotels, restaurants, tourism, events, retail, healthcare, education and technology. Batu Ferringhi is known for resort living, beaches and a relaxed international atmosphere, while George Town provides heritage architecture, markets, cafés and a lively cultural scene. Local culture combines Malay, Chinese, Indian and international influences, with festivals, street food and welcoming communities. Living costs are generally lower than Kuala Lumpur, although accommodation near the beach can be more expensive. Malaysia is warm and humid year-round, with monsoon periods and excellent food, public transport and healthcare facilities. Foreign employees normally require employer sponsorship for an Employment Pass, and approval must be obtained before starting work. Candidates should confirm salary, accommodation, insurance, relocation support and visa arrangements directly with Shangri-La.
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