The Host or Hostess welcomes guests to Lobster Bar & Grill, manages reservations and seating, answers questions, coordinates with service teams, and helps create a smooth dining experience. Candidates should have hospitality or restaurant experience, polished communication skills, a friendly and professional manner, and strong attention to detail. Good English is generally expected; Cantonese, Mandarin, or other languages are advantageous in Hong Kong. The role requires an outgoing personality, neat presentation, patience during busy periods, and flexibility to work shifts, weekends, and public holidays. The successful candidate is expected to represent Shangri-La’s service standards, handle guest requests courteously, and work effectively with colleagues.
Shangri-La is a luxury hospitality group founded in Hong Kong and known for its hotels, resorts, restaurants, and guest-focused service across Asia and international markets. The group operates properties under the Shangri-La, Kerry, JEN, and Traders brands, serving business and leisure travellers. Its hotels typically emphasize refined accommodation, high-quality dining, wellness facilities, and personalized hospitality. Shangri-La places strong importance on courtesy, cultural awareness, teamwork, and consistent service standards. In Hong Kong, the company operates prestigious properties and restaurants serving a diverse international clientele. Employees may benefit from structured training, internal career opportunities, staff dining, and hotel-industry benefits, although exact conditions vary by property and contract. Working for the group can provide useful experience in luxury food and beverage operations and exposure to an internationally recognized hospitality brand.
Hong Kong offers extensive opportunities in hotels, restaurants, tourism, retail, finance, technology, and professional services. Hospitality workers can find roles in luxury hotels, independent restaurants, catering companies, and event venues, although competition is strong and living costs are high. The culture blends Chinese traditions with international influences; Cantonese is widely spoken, while English is common in business and tourism. Life is energetic and convenient, with excellent public transport, diverse food, shopping, hiking trails, beaches, and a lively nightlife scene. Accommodation is often compact and expensive, so budgeting is important. Overseas employees normally need an employment visa sponsored by the hiring company before starting work. Applicants should prepare passports, qualifications, references, and employment documents, and confirm whether medical checks are required. Relocating near efficient MTR routes can make commuting easier. Employment contracts should be reviewed carefully for salary, service charge, housing, insurance, leave, and visa responsibilities.
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