The Host/Hostess welcomes guests, manages reservations and seating, coordinates table assignments, answers restaurant enquiries, and supports smooth service at Shang Palace and Cafe Kool. Candidates should have previous experience in a quality restaurant or hotel environment, strong customer-service skills, and a polished, professional manner. Good spoken English and Cantonese are generally expected; Mandarin is an advantage. The role requires excellent communication, organisation, attention to detail, and the ability to remain calm during busy service periods. The successful candidate is expected to represent Shangri-La warmly, maintain high hospitality standards, work closely with restaurant and kitchen teams, and accommodate varied shifts, weekends, and public holidays.
Shangri-La is an international luxury hospitality group founded in Asia and recognised for its hotels, resorts, restaurants, and personalised service. The group operates properties across Asia, the Middle East, Europe, North America, and other major destinations. In Hong Kong, Shangri-La hotels are established luxury properties serving business travellers, leisure guests, and local customers through accommodation, dining, events, and wellness facilities. Shangri-La places strong emphasis on genuine hospitality, cultural awareness, professional development, and attention to detail. Employees typically work in multicultural teams and may receive benefits such as staff meals, uniform provision, medical coverage, training, service charge, and hotel or group discounts, depending on the property and employment terms. The Host/Hostess role supports the company’s reputation by creating a welcoming first impression and ensuring guests receive efficient, courteous service throughout their dining experience.
Hong Kong offers strong opportunities in hotels, restaurants, tourism, retail, finance, technology, education, and professional services. Hospitality roles are concentrated in Hong Kong Island, Kowloon, and major resort areas, with luxury hotels often valuing English, Cantonese, Mandarin, and international service experience. Life is energetic and highly urban, with excellent public transport, diverse food, shopping, hiking, beaches, and a vibrant cultural calendar. Housing is expensive, so many employees share apartments or live in districts connected by the MTR. Foreign nationals normally need an employer-sponsored employment visa before starting work; eligibility depends on qualifications, experience, salary, and the role’s genuine business need. Employers may assist with applications, but approval is handled by Hong Kong Immigration. New arrivals should budget for deposits, arrange health insurance or employer coverage, and confirm accommodation, working hours, benefits, and service-charge arrangements before relocating.
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