The Customer Sales Agent is expected to handle customer enquiries, promote hotel rooms and services, convert enquiries into confirmed bookings, and provide accurate information through telephone, email, or other channels. Requirements typically include a college diploma or relevant hospitality, tourism, sales, or customer-service experience; strong spoken and written English; good computer skills; and familiarity with reservation or customer relationship systems. The successful candidate should be persuasive, service-focused, patient, target-driven, and comfortable working rotating shifts, weekends, and holidays. Experience in hotel reservations, contact centres, or sales is advantageous. Candidates must be able to resolve concerns professionally, maintain accurate records, meet conversion and revenue targets, and represent Shangri-La’s service standards consistently.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international destinations. Its brands include Shangri-La, Kerry Hotels, JEN by Shangri-La, and Traders. The group is known for personalised service, comfortable accommodation, destination dining, wellness facilities, and strong attention to guest experience. In the Philippines, Shangri-La operates major properties including Shangri-La The Fort, Manila; Edsa Shangri-La, Manila; and Shangri-La Mactan, Cebu Resort & Spa. Employees typically work in a multicultural environment with structured operating standards, training opportunities, and career paths across hotel departments. Customer Sales Agents support the commercial and reservations function by helping guests choose suitable accommodation and services while contributing to occupancy, revenue, and customer satisfaction.
The Philippines is an archipelago with major employment centres in Luzon, Visayas, and Mindanao. Hospitality, tourism, customer service, business-process outsourcing, retail, and technology offer opportunities, especially in Manila, Cebu, Boracay, Palawan, and Davao. Filipino culture is welcoming, family-oriented, and strongly influenced by regional traditions, Spanish history, American media, and diverse indigenous communities. English is widely used in workplaces. Lifestyle varies from busy urban living to relaxed coastal communities, with generally warm weather, affordable local food, and extensive beaches and outdoor activities. Foreign employees normally need an appropriate work permit and visa arranged with employer support; working while on a tourist visa is not permitted. Candidates should confirm sponsorship, tax, healthcare, housing, and relocation assistance before accepting an offer. Living costs are highest in central Manila, while Cebu and resort areas may offer a slower pace but fewer specialised services.
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