The Service Manager – Income Audit is responsible for reviewing daily revenue, verifying income records, reconciling financial reports, and ensuring that hotel transactions comply with company policies and accounting standards. Candidates should have a degree or diploma in accounting, finance, or hospitality management, with relevant hotel finance experience. Familiarity with hotel systems, point-of-sale reports, Microsoft Excel, and income-audit procedures is expected. Strong numerical ability, attention to detail, integrity, organization, and communication skills are essential. The successful candidate will work closely with Front Office, Food and Beverage, Reservations, and Finance teams, identify discrepancies promptly, support internal controls, and meet reporting deadlines in a busy hotel environment.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels and resorts across Asia, the Middle East, Europe, North America, and other major destinations. The company is known for warm Asian hospitality, high service standards, elegant accommodation, and a broad range of business, leisure, dining, and wellness facilities. Its Indonesian operations have included properties in Jakarta and other prominent destinations, serving international travelers, corporate guests, and local customers. Shangri-La generally provides structured hotel procedures, professional development opportunities, and multicultural working environments. Employees are expected to demonstrate genuine care for guests, teamwork, discretion, operational discipline, and consistent attention to detail. Finance roles support the accuracy, control, and profitability of hotel operations.
Indonesia is an archipelago, and hospitality opportunities are concentrated on Java, Bali, Lombok, Batam, and other tourism islands. Jakarta, on Java, offers the widest range of corporate and luxury-hotel jobs, while Bali provides more resort, wellness, and guest-facing opportunities. Indonesian culture values respect, community, modesty, and courteous communication; English is useful in international hotels, while basic Bahasa Indonesia helps daily life. Lifestyle varies from busy urban living to relaxed beach or island communities. Rent, transport, and costs are generally higher in Jakarta and popular Bali areas. Foreign employees normally need employer sponsorship and an appropriate work permit and stay visa; they should not work on a tourist visa. Confirm current immigration rules, required documents, medical checks, and accommodation arrangements with Shangri-La before relocating.
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