Application Monitoring Lead Specialist (APM)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Application Monitoring Lead Specialist oversees application performance monitoring, production support, incident detection and resolution, and service availability for banking systems. The role typically requires a degree or diploma in information technology, computer science, or a related discipline, along with several years of experience in application support, monitoring, IT operations, or incident management. Familiarity with APM and monitoring tools, logs, databases, middleware, cloud environments, ITIL practices, and automated alerting is valuable. The candidate is expected to lead troubleshooting, coordinate with development and infrastructure teams, manage escalations, document incidents, support continuous improvement, and work effectively in a 24/7 operational environment. Strong communication, analytical thinking, ownership, and the ability to remain calm during major incidents are important.

About the employer

United Overseas Bank (UOB) is a major Singapore-headquartered financial group with operations across Southeast Asia, including Malaysia, Singapore, Thailand, Indonesia, and Vietnam, as well as selected markets in China, Hong Kong, Japan, Australia, the United Kingdom, and the United States. The bank provides personal and commercial banking, wealth management, investment banking, transaction banking, and digital financial services. UOB Malaysia serves retail, business, and corporate customers through branches, digital channels, and specialist banking teams. Technology and operations are central to the bank’s strategy, supporting secure, reliable, and increasingly digital customer services. Employees generally work in structured, regulated environments where risk management, service quality, collaboration, and professional development are emphasized. The advertised role is based at The Gardens North Tower in Kuala Lumpur and supports the monitoring and operational stability of banking applications.