CONSUMER GROWTH OFFICER

Role summary

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The Consumer Growth Officer is expected to help grow Metrobank’s consumer business by developing and executing customer acquisition, engagement, retention, and cross-selling initiatives. Typical requirements include a bachelor’s degree in business, marketing, finance, communications, or a related field; experience in consumer banking, sales, marketing, digital products, or growth strategy; strong analytical and project-management skills; and the ability to work with multiple teams. The successful candidate should understand customer behavior, use data to identify growth opportunities, monitor campaign performance, and recommend practical improvements. Strong communication, presentation, stakeholder-management, and commercial skills are important. Experience with digital channels, customer journeys, campaign management, or financial products would be an advantage.

About the employer

Metropolitan Bank & Trust Company, commonly known as Metrobank, is one of the Philippines’ largest universal banks. Established in 1962, it provides a broad range of services to individual customers, businesses, institutions, and government clients. Its offerings include deposits, consumer loans, credit cards, wealth management, corporate and commercial banking, investment banking, treasury services, and digital banking. Metrobank operates through branches, relationship teams, ATMs, and online channels across the Philippines, while also maintaining selected international operations. The bank is part of the Metrobank Group and is known for its focus on customer service, financial strength, responsible banking, and long-term client relationships. Employees may find opportunities across retail banking, technology, risk, operations, finance, marketing, and relationship management. Benefits and compensation generally vary by role, grade, experience, and performance.