Automation and Innovation Officer

Role summary

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The Automation and Innovation Officer is expected to identify opportunities to improve banking processes through automation, digital tools and innovative solutions. Typical requirements include a bachelor’s degree in information technology, computer science, business, engineering or a related field, along with experience in process improvement, robotic process automation, project coordination or technology implementation. Familiarity with workflow platforms, data analysis, Agile methods and stakeholder management is advantageous. The successful candidate should be analytical, adaptable and capable of translating business needs into practical technology solutions. Metrobank would generally expect strong communication, documentation and problem-solving skills, attention to risk and controls, and the ability to collaborate with operations, technology and business teams while delivering measurable efficiency improvements.

About the employer

Metropolitan Bank & Trust Company, widely known as Metrobank, is one of the Philippines’ largest universal banks. Founded in 1962, it serves individual customers, businesses, institutions and government-related clients through a broad network of branches, digital channels and financial service subsidiaries. Its offerings include deposits, consumer and corporate lending, payments, treasury services, investment banking, wealth management and insurance-related solutions. Metrobank is part of the GT Capital Holdings group and has invested in digital banking, process modernization and technology-enabled customer service. The bank employs professionals across technology, operations, risk, finance, sales and relationship management. As a major Philippine employer, it typically provides structured career development, training, benefits and opportunities to work on large-scale banking transformation initiatives.