CONTACT CENTER PHONE BANKING OFFICER, VOICE OPERATIONS TEAM 2

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Contact Center Phone Banking Officer handles customer inquiries and banking transactions through telephone support. Typical requirements include a bachelor’s degree, strong English communication skills, customer-service experience, basic computer proficiency, and willingness to work on shifting schedules, weekends, or holidays. Banking or contact-center experience is an advantage. The candidate is expected to provide accurate and courteous assistance, protect customer information, follow security and compliance procedures, resolve concerns efficiently, document interactions properly, and meet service-quality and productivity targets. The role also requires patience, active listening, sound judgment, and the ability to remain professional in a fast-paced, high-volume environment.

About the employer

Metrobank, formally Metropolitan Bank & Trust Company, is one of the Philippines’ largest universal banks. Established in 1962, it provides retail and business banking, deposits, loans, credit cards, treasury services, investment products, and wealth-management solutions to individuals, companies, and institutions. The bank operates through branches, digital channels, ATMs, and customer-contact facilities across the country, with additional international operations serving Filipino and corporate clients. Metrobank is known for its broad financial-services network and focus on dependable, secure banking. Employees typically work in structured, regulated environments where customer service, risk awareness, confidentiality, teamwork, and professional development are important. Its phone-banking teams support customers with account information, service requests, transaction assistance, and issue resolution.