The Senior Commercial Analyst supports Qantas Digital and Customer Experience through commercial analysis, financial modelling, performance reporting and business insights. The role typically requires strong analytical and financial skills, experience with budgeting, forecasting, business cases and stakeholder reporting, and advanced Excel capability; knowledge of data visualisation tools such as Power BI is advantageous. The successful candidate will be commercially minded, detail-oriented and comfortable translating complex data into practical recommendations. They are expected to work collaboratively with digital, customer experience, finance and operational teams, challenge assumptions, identify opportunities to improve revenue or customer outcomes, and communicate findings clearly to senior stakeholders. Experience in a large organisation, airline, retail, technology or customer-focused environment would be valuable.
Qantas Airways Limited is Australia’s flagship airline and one of the country’s most recognised travel brands. Founded in 1920, the Qantas Group operates domestic and international passenger services, freight, loyalty and travel-related businesses through brands including Qantas and Jetstar. The group connects Australia with major destinations across Asia, Europe, the Americas, New Zealand and the Pacific, while also maintaining an extensive domestic network. Qantas employs people across aviation, engineering, airports, customer service, technology, finance and corporate functions. Its digital and customer experience teams focus on improving booking, travel, loyalty and service journeys through technology, data and innovation. The company promotes safety, operational reliability, inclusion and customer service, with major corporate and operational hubs in Sydney, Melbourne, Brisbane and other Australian cities.
Australia offers employment opportunities across aviation, technology, finance, healthcare, engineering, education, tourism and professional services. Major job markets include Sydney, Melbourne, Brisbane, Perth and Adelaide, with salaries and living costs varying considerably between cities. Australian workplace culture is generally professional but relatively informal, valuing direct communication, teamwork, reliability and work-life balance. Lifestyle options range from busy urban living to coastal, regional and outdoor-focused communities, with beaches, national parks and a strong café and sports culture. Skilled professionals may explore employer-sponsored visas, the Skilled Independent visa, state-nominated pathways or other eligible migration options; requirements depend on occupation, qualifications, experience and English ability. Relocating usually involves arranging a visa, health insurance, accommodation, tax registration and banking. Sydney and Melbourne offer the broadest corporate opportunities but have high housing costs.
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